We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
What happens at a service assessment and what to do when you get your results.
How to choose a name for your service.
Build a service that’s simple, intuitive and comprehensible. And test it with users to make sure it works for them.
Provide a service that everyone can use, including disabled people and people with other legally protected characteristics. And people who do not have access to the internet or lack the skills or confidence to use it.
Skills a service team needs to deliver a successful user-focused service.
The Service Standard helps teams to create and run great public services.
Understanding and documenting the services you're responsible for.
Minimise service downtime and have a plan to deal with it when it does happen.
Which services need an assessment and how to adapt the Service Standard to different types of service.
Evaluate what data the service will be collecting, storing and providing.
If a supplier has a contract for service provision, it must not also do the service integration for that service
How to apply the Service Standard and where to get help.
Managing and planning for all the resources you need to make to run a service smoothly from public beta phase and beyond.
Work towards creating a service that solves a whole problem for users, working with other teams and organisations where necessary.
Make sure you have the capacity, resources and technical flexibility to iterate and improve the service frequently.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).