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Defining what a government service is, including what it's made up of and the outcomes it delivers.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
Which services need an assessment and how to adapt the Service Standard to different types of service.
Use a reference architecture to develop a public sector organisation’s technology and how it shares data across government.
Find out about Managed Service Companies and Managed Service Company Providers, including how to identify them and their role in tax avoidance schemes.
The Civil Service serves the government of the day and supports them to develop and implement its policies as effectively as possible.
What you need to do now that the eCommerce Directive no longer applies to the UK.
Build a service that’s simple, intuitive and comprehensible. And test it with users to make sure it works for them.
How to choose a name for your service.
What happens at a service assessment and what to do when you get your results.
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