Service assessments and applying the Service Standard

Get a GOV.UK feedback page

Give feedback about this page

• From: Standards and assurance community

You must allow users to tell you what they think of your service once they’ve finished using it.

You can do this with the GOV.UK feedback page.

You should also allow users to give feedback at other stages of using your service, for example before they’ve finished using it.

The GOV.UK feedback page

GOV.UK feedback pages let users rate their experience from ‘very satisfied’ to ‘very dissatisfied’ and suggest improvements. They follow a specific format like this example from ‘Register a boat’.

Get a feedback page

To get a GOV.UK feedback page, ask your departments’s web publishing team to raise a request with GDS at least 1 month before your beta assessment.

This is part of the process of getting your service on GOV.UK.

If your service is in alpha or private beta, you can create your own feedback page.

You can use your own feedback page if you need to ask specific questions.

Viewing feedback

You can download the data for your service from the Feedback Explorer app. If you do not have access, contact the team in your organisation that publishes to GOV.UK, if you have one. They will be able to share this information with you. Or you can ask GDS to let you view it yourself.

Related guides

You may also find these guides useful:

• Data you must publish
• Measuring user satisfaction
• Using data to improve your service: an introduction
• Alpha and beta banners

• From: Standards and assurance community
• Last updated: over 3 years ago

• Last update: 19 February 2021

  Updated the page because of the retirement of the Performance Platform.

+ Show all page updates (1)

1. 22 June 2018

   Guidance first published