Accessibility and assisted digital

Help and encourage people to use your service: accessibility, assisted digital, user support.

Meeting accessibility requirements

Getting an audit, understanding WCAG 2.2, preparing for assessment.

• Making your service accessible: an introduction
• Understanding WCAG 2.2
• Getting an accessibility audit
• Testing for accessibility

Providing assisted digital support

Helping people who don’t have the skills or access to use a service.

• Assisted digital support: an introduction
• Designing assisted digital support
• Encouraging people to use your service online
• How your assisted digital support will be assessed

Managing user support

Estimating demand, setting target levels, measuring support performance.

• Set up and manage user support