Measuring success

How to use data to improve your service: measuring, reporting, analytics tools and techniques.

Getting started with performance data

How and why to measure performance and benefits.

• Using performance data to improve your service: an introduction
• Measuring the success of your service
• How to set performance metrics for your service
• Measuring the benefits of your service
• Choosing digital analytics tools
• Usability benchmarking a website or whole service

Data you must measure and report

Measuring and sharing performance data.

• Data you must publish
• Measuring digital take-up
• Measuring user satisfaction
• Measuring completion rate
• Measuring cost per transaction