Apply for Personal Independence Payment beta amber evidence review
Service Standard report Apply for Personal Independence Payment 21/08/2024
Service Standard report
Apply for Personal Independence Payment
| Assessment date: | 21/08/2024 |
| Stage: | Beta |
| Type: | Amber evidence review |
| Result: | Green |
| Service provider: | DWP |
Previous assessment reports
Service description
Personal Independence Payment (PIP) is a benefit that supports citizens with long-term health conditions or disabilities, and who need help with extra costs because they have difficulties with daily living or getting around (or both).
To apply for this benefit, claimants must provide some basic biographical information, provide information about their circumstances and functional ability, and upload evidence that supports their claim. Claimants may also be referred for further assessment of the impacts of their condition(s).
The current default way to apply is via phone and paper channels.
Service users
This service is for…
Primary users
- Potentially any citizen
- Citizens with a long-term health condition and/or disability
- Mental and physical health conditions (sometimes both)
Secondary users
- 3rd party organisations who provide general support to citizens
- Those who become involved in direct support in relation to PIP
- Other individuals (friends/family) providing support to the citizen
Internal users
- G4S staff, contact centres & call handlers
- Decision makers, Case managers, Healthcare practitioners
- DWP staff or orgs connected to DWP
8. Iterate and improve frequently
Decision
The service was rated green for point 8 of the Standard.
Next Steps
This service can now move into a public beta phase, subject to getting approval from the CDDO spend control team.
This service now has permission to launch on a GOV.UK service domain with a beta banner. These instructions explain how to set up your *.service.gov.uk domain.
The service must pass a live assessment before:
- turning off a legacy service
- reducing the team’s resources to a ‘business as usual’ level, or
- removing the ‘beta’ banner from the service