Non-Domestic Renewable Heat Incentive Alpha Re-assessment Report
The report for the Non-Domestic Renewable Heat Incentive Alpha Re-assessment on the 5th May 2021
Service Standard assessment report
Non Domestic Heat Incentive
| From: | Central Digital & Data Office (CDDO) |
| Assessment date: | 05/05/2021 |
| Stage: | Alpha Re-assessment |
| Result: | Met |
| Service provider: | Ofgem |
Service description
The Non-Domestic Renewable Heat Incentive (NDRHI) is a government environmental scheme that provides financial incentives to increase the uptake of renewable heat by businesses, the public sector and non-profit organisations.
Our new service will replace the existing service and will allow for the continuing administration of the NDRHI scheme and, in doing so, we will need to provide the following:
- The ability for scheme participants to manage accreditation(s) and submit output data; any necessary sustainability information; and declarations.
- Interactions with a payment system to ensure scheme participants are regularly paid for their heat produced.
- The means for internal users to review data submissions and amendments to existing accreditations and come to swift decisions, such as on eligibility and accuracy.
- A platform to manage customer interactions and communications.
Service users
- NDRHI scheme participants
- Biomethane producers
- Consultants
- Ofgem operational teams who administer the scheme e.g Amendments; Periodic Data; Payments; Audit and Compliance; Reporting and Enquiries
4. Make the service simple to use
Design assessor
Decision
The service met point 4 of the Standard.
What the team has done well
The panel was impressed that:
- the team presented more detail around the broader range of users they’ve considered in their research
- the team showed plans for iterating the periodic data submission journey with internal users which is an opportunity to solve many of the pain points identified in research with external users and speed up the process.
8. Iterate and improve frequently
Lead assessor
Decision
The service met point 8 of the Standard.
What the team has done well
The panel was impressed that:
- the team ran a sprint cycle to explore how the service might better work for users in context and testing a variety of different solutions.
12. Make new source code open
Decision
The service met point 12 of the Standard.
What the team has done well
The panel was impressed that:
- the team are committed to developing all new components of the Beta service in the open, except where there is a specific demonstrable reason to keep small parts of it private (e.g. the implementation of fraud detection algorithms)
Next Steps
Pass - alpha re-assessment
This service can now move into a private beta phase, subject to implementing the recommendations outlined in the report and getting approval from the GDS spend control team. The service must pass their public beta assessment before launching their public beta.
The panel recommends this service sits a beta assessment in around 6 months time. Speak to your Digital Engagement Manager to arrange it as soon as possible.
To get the service ready to launch on GOV.UK the team needs to:
- get a GOV.UK service domain name
- work with the GOV.UK content team on any changes required to GOV.UK content