Understand how your council works
Make a complaint
If you feel that a council service has not been properly delivered, you can make an official complaint.
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If you’re still not happy, complain to your council’s complaints officer.
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If this does not resolve the issue, you may be able to get the Local Government Ombudsman to look into it.
The Ombudsman considers complaints if you’ve suffered because of:
- the way a council service has been given
- how a decision has been made
The Ombudsman usually only considers your complaint once it’s been through your local council’s complaints procedure.
Local Government Ombudsman
Telephone: 0300 061 0614
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