Complaints procedure
We are committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.
General complaints
If you wish to make a formal complaint about any of the services that you have received from the Embassy, please contact us or write us a letter addressed to:
Deputy Head of Mission
British Embassy Podgorica
Ulcinjska 8, Gorica C
81000 Podgorica
Montenegro
Complaints, feedback and suggestions on visa services
We are not able to respond to any queries or complaints about UK visas or British passports. If your complaint is about UK visas, contact UK Visas and Immigration.
Or if you have a query, question or feedback on visas from Podgorica, visit the UK visas website.
Complaints, feedback and suggestions on consular services
Submit your feedback or complaints using our online feedback form. We aim to respond to complaints relating to consular services within 20 working days.
We are not able to respond to any queries or complaints about UK visas or British passports. If your complaint is about British passports, contact HM Passport Office.
Customer research
We also work with partner research agencies to conduct customer satisfaction research on our services. If you have sought consular assistance overseas and have provided your contact details to us, we may ask you to take part in our customer satisfaction research.
Find out more about our feedback programme and research.
Find out more about our complaints procedures.