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Find out how algorithmic tools are used in public organisations

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15 records
Capability Computer linguistics
  • A chatbot used by customers of NS&I to obtain answers to product and service queries.

  • The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information).

  • A tool which helps Employment and Support Allowance (ESA) agents match medical conditions for ESA claims.

  • Implementing an automated webchat functionality ('chatbot') to the Barnet Council website to provide a better customer experience.

  • The Qualifications Chatbot is used to support the public with an interest in social care qualifications find the appropriate qualification and information to work in the social care, early years, and childcare sector in Wale…

  • Access Technology Enabled Care (TEC) transforms care through combining traditional reactive alarm functionality with proactive digital insights of daily living activities, to support personalised, proactive and preventative …

  • Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review.

  • A chatbot to assist website and telephone users find information faster.

  • NORMA is an internal tool that allows staff at NICE to search NICE published guidance and recommendations quickly by undertaking a simple keyword or recommendation search.

  • AI lesson assistant for UK teachers to create personalised lesson resources for their classes, with the aim of reducing teacher workload.

  • An AI-powered writing assistant tool that enhances job adverts by analysing and optimising language for inclusivity, engagement and effectiveness.

  • A tool for suggesting relevant guidance and services for British nationals abroad.

  • A search tool to support identification of current Senior Civil Servants with career profiles that match requirements for senior digital role vacancies.

  • Ask Ops Chatbot is a prototype tool that uses a Large Language Model to provide users with accurate and speedy answers 24/7 to questions about internal HR guidance.

  • The NHS.UK website receives thousands of reviews each year about NHS services. This tool automates a previously manual process by using natural language processing (NLP) techniques to improve efficiency, scalability, and use…