Apply for a Home Office travel document
After you apply
It can take up to 14 weeks to get a decision once you’ve submitted your application and sent any supporting documents.
If your travel document application is refused, the fee will not be refunded.
If you’ve changed address
If you changed address after you submitted your application, contact the Home Office immediately to let them know. If you do not, your documents may be sent to the wrong address.
Email the Home Office travel document enquiries team with ‘Change of address’ and your name in the subject line.
Home Office travel document enquiries
traveldocumentenquiries@homeoffice.gov.uk
Withdrawing your application
You can withdraw your application at any time. In most cases you will not get a refund of your application fee.
You can get a refund if you withdraw your application within 7 days of submitting it.
Email the Home Office travel document enquiries team to withdraw your application.
Home Office travel document enquiries traveldocumentenquiries@homeoffice.gov.uk
If you disagree with the decision
If your application was refused and you think the decision might be wrong, you can ask for it to be reconsidered. This is known as a ‘reconsideration request’.
How to make a reconsideration request
Write a letter saying why you think the decision was wrong. Refer to the rules under which you applied.
You must make your request no later than 28 days after you get the decision on your application.
You can only make one reconsideration request.
Email your request to the Home Office travel document enquiries team with ‘Reconsideration request’ and your application reference number in the subject line.
Home Office travel document enquiries traveldocumentenquiries@homeoffice.gov.uk