Attendance Allowance
Report a change in circumstances
If your circumstances change, the amount you get from Attendance Allowance may go up or down.
You must contact the Attendance Allowance helpline straight away if:
- the level of help you need or your condition changes - you’ll need to provide details like if the amount of times you need help each day has changed
- you go into hospital or a care home - you’ll need to provide the address, the dates you’ve been there for, and how your stay is paid for
- a medical professional has said you might have 12 months or less to live (you could get Attendance Allowance at a higher rate under ‘special rules for end of life’)
- you plan to leave the country for more than 4 weeks
- you go into prison
- you change your name, address or bank details
- you want to stop receiving your benefit
- your doctor’s details change
- your immigration status changes, if you’re not a British citizen
You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.
Attendance Allowance helpline
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
If you’ve been paid too much
You may have to repay the money if you:
- did not report a change straight away
- gave wrong information
- were overpaid by mistake
Find out how to repay the money you owe from benefit overpayment.