Attendance Allowance
How to claim
You can apply for Attendance Allowance online or by post.
There’s a different way to claim:
- in Northern Ireland
- if you’re nearing the end of life (for example, because you have a life-limiting illness)
To apply, you’ll need:
- your National Insurance number
- your address and contact details
- details of the disability or health condition that you need extra help for
- details of your GP surgery or medical centre
- details of your care home, hospital or hospice if you’re currently staying in one
Apply online
The new service will accept a limited number of applications each week.
You cannot apply online if you:
- are an appointee
- have power of attorney
Apply by post
You can either:
- print and send the Attendance Allowance claim form
- contact the helpline to request a claim form
Attendance Allowance helpline
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Monday 23 December 2024 | Open 8am to 6pm |
| Tuesday 24 December 2024 | Open 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Closed |
| Monday 30 December 2024 | Open 8am to 6pm |
| Tuesday 31 December 2024 | Open 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 8am to 6pm |
Where to send the form
Send the completed form to:
Freepost
DWP Attendance Allowance
Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.
The form comes with notes telling you how to fill it.
After you apply
After you send your claim, you’ll get a text or letter within 3 weeks that explains when you can expect a decision.
Once a decision is made, you’ll get a letter explaining the outcome.
When you’ll be paid
If you’re awarded Attendance Allowance, the decision letter will tell you when you’ll get your first payment.
If you apply online, your claim will start on the date you make your claim.
If you print and post the form, your claim will start on the date the Department for Work and Pensions (DWP) receives it.
If you call the helpline to get a form, your claim will start on the date of your call (if you return the form within 6 weeks).
If you disagree with a decision
You can challenge a decision about your claim. This is called asking for mandatory reconsideration.
Complaints
You can complain to DWP if you’re unhappy with the service you’ve received.