Constant Attendance Allowance

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Report a change in circumstances

You, or the person who claims on your behalf, must tell the office that deals with your payments about any changes to your circumstances or personal details. Let them know straight away if:

  • the condition for which you’re getting the benefit improves, gets worse, or you were misdiagnosed
  • you change your name or gender
  • you get married or form a civil partnership
  • you change your address
  • you change your phone number
  • you change your bank details
  • you leave or intend to leave the country
  • you go into hospital for 28 days or longer
  • you go into prison or are held in custody
  • your immigration status changes, if you’re not a British or Irish citizen
  • you change the person who has authority to act on your behalf
  • your condition was caused by service in the UK armed forces and you get compensation from the government

There are different changes you need to report if you also get Industrial Injuries Disablement Benefit or Reduced Earnings Allowance.

You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.

How to report a change

Call the Industrial Injuries Disablement Benefit (IIDB) helpline or write to the Barnsley IIDB Centre.

Industrial Injuries Disablement Benefit helpline

Telephone: 0800 121 8379
Textphone: 0800 169 0314
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 8379
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

Barnsley IIDB Centre


Mail Handling Site A

Wolverhampton

WV98 1SY

Veterans UK

Contact Veterans UK instead if you get a War Pension with Constant Attendance Allowance.

Veterans UK
veterans-uk@mod.uk 
Telephone: 0808 1914 2 18  
Telephone: + 44 (0)1253 866 043 from outside the UK 
Textphone: 0800 169 3458  
Monday to Thursday, 7:30am to 6:30pm  
Friday, 7:30am to 5pm 
Find out about call charges 

If you’ve been paid too much

You may have to repay the money if you:

  • did not report a change straight away
  • gave wrong information
  • were overpaid by mistake

Find out how to repay the money you owe from benefit overpayment.

View a printable version of the whole guide

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