Contact the Court Funds Office

Contact the Court Funds Office if you have an enquiry about:

• an account for a child’s court settlement
• an account for someone with a Court of Protection deputy
• a payment you’ve made to the Court Funds Office
• finding and claiming money in an unclaimed court money account

You cannot pay a court fine through the Court Funds Office. If you need help or information about paying a court fine, contact the court where you got the fine.

Court Funds Office
enquiries@cfo.gov.uk
Telephone: 0300 0200 199
Monday to Friday, 9am to 5pm
Find out about call charges

You can also write to:

Court Funds Office
Sunderland
SR43 3AB

Make a complaint

Complain by email or post to the Court Funds Office if you’re unhappy about the service you’ve received or how an account’s been dealt with.

What to include

Explain what happened and give the dates when it happened - also include:

• your full name and address
• the Court Funds Office account number, if you have one

How Court Funds Office will respond

The Court Funds Office will investigate your complaint.

You’ll get a response in writing within 5 working days - this will explain one of the following:

• what went wrong and what the Court Funds Office has done to put it right
• the date you’ll get a response if there’s been a delay in the investigation

Complain about the response

Write an email or letter addressed to the ‘Head of Operations’ explaining why you’re not happy with the response to your complaint.

Send it to the address you sent your original complaint to.

You’ll get a response in writing within 5 working days - this will tell you either:

• the outcome of the investigation
• the date you’ll get a response if there’s been a delay in the investigation

If you’re still not happy with the response

Write an email or letter addressed to the ‘Head of the Court Funds Office’ explaining why you’re not happy with the response to your complaint.

Send it to the address you sent your original complaint to.

You’ll get a response in writing within 5 working days - this will tell you either:

• the outcome of the investigation
• the date you’ll get a response if there’s been a delay in the investigation

You can contact your Member of Parliament (MP) if you’re still unhappy with the response.

Your MP can ask the Parliamentary Ombudsman to look into your complaint.