Contact the Pension Service
Report changes of address, bank details or other circumstances
If you get State Pension or the over 80 pension, you must report if you:
- moved to a new address in the UK (only tell them after you’ve moved)
- moved or intend to move to another country permanently
- moved into a residential care home, even if only temporarily (only tell them after you’ve moved in)
- start or stop getting a benefit from the Department for Work and Pensions (DWP)
- change your bank details
- marry or form a civil partnership
- get divorced or your civil partnership is dissolved
- are widowed or your civil partner dies
- go to prison
- are held in legal custody
If you claim Pension Credit, there are extra changes that you need to report.
If you live abroad, contact the International Pension Centre instead.
If you’re reporting a change on someone else’s behalf, you can use the ‘alternative enquiry’ service.
Report your change by phone
Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges
Helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Monday 16 December 2024 | Open 8am to 6pm |
| Tuesday 17 December 2024 | Open 8am to 6pm |
| Wednesday 18 December 2024 | Open 8am to 6pm |
| Thursday 19 December 2024 | Open 8am to 6pm |
| Friday 20 December 2024 | Open 8am to 6pm |
| Monday 23 December 2024 | Open 8am to 6pm |
| Tuesday 24 December 2024 | Open 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Closed (except in Scotland open 8am to 5pm) |
| Monday 30 December 2024 | Open 8am to 6pm |
| Tuesday 31 December 2024 | Open 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 8am to 6pm |
| Friday 3 January 2025 | Open 8am to 6pm |
Report your change by post
The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF