School complaints and whistleblowing

How to complain about a school or academy. Setting up and reviewing procedures, how schools should deal with complaints.

Get emails for this topic

Services

• Complain about a school

  Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted.

See more services in this topic

Guidance and regulation

• School complaints procedures: guidance for maintained schools
  • Guidance
  • 15 January 2021
  • Department for Education
• Whistleblowing procedure for maintained schools
  • Detailed guide
  • 28 August 2014
  • Department for Education
• Setting up an academies complaints procedure
  • Guidance
  • 12 March 2021
  • Education and Skills Funding Agency
• How ESFA handles whistleblowing disclosures
  • Detailed guide
  • 18 September 2019
  • Education and Skills Funding Agency
• How DfE handles complaints about academies
  • Guidance
  • 16 July 2020
  • Department for Education

See more guidance and regulation in this topic

Research and statistics

• School complaints customer satisfaction survey 2015
  • 6 July 2016
  • Department for Education
  • Research
• School complaints customer satisfaction survey 2014
  • 25 June 2015
  • Department for Education
  • Research
• School complaints customer satisfaction survey 2013
  • 28 March 2014
  • Department for Education
  • Research

See more research and statistics in this topic

Policy papers and consultations

• Consultation on guidance on malpractice and maladministration
  • 26 November 2021
  • Ofqual
  • Consultation outcome
  • Date closed 16 October 2020

See more policy papers and consultations in this topic

Organisations

• Department for Education
• Education & Skills Funding Agency

• Ofqual
• Ofsted