Guidance

Setting up an academies complaints procedure

How to create an academies complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.

• From: Education and Skills Funding Agency
• Published: 11 March 2014
• Last updated: 12 March 2021 — See all updates

Applies to England

Documents

Best practice guidance for academies complaints procedures

HTML

Model complaints procedure: single academy

ODT, 37 KB

This file is in an OpenDocument format

Model complaints procedure: academy in a multi-academy trust

ODT, 41.8 KB

This file is in an OpenDocument format

Details

This guide provides information for academies and trusts about setting up and administering a complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.

There are also model complaints procedures for single academies and for academies in a multi-academy trust.

Published 11 March 2014
Last updated 12 March 2021 + show all updates

1. 12 March 2021

   Setting up an academy complaints procedure: The model documents have been updated.

2. 16 July 2020

   Updated with best practice guidance for academies complaints and model policies for single academies and for academies in a multi-academy trust.

3. 27 January 2015

   Amended links from 2010 to 2014 Regulations and updated and revised complaints procedure added.

4. 11 March 2014

   First published.