Maritime passenger rights
Responsibilities of the Maritime and Coastguard Agency for the maritime passenger rights regulation.
Maritime passenger rights apply to everyone who travels on a service at sea or on the UK’s inland waterways. The Maritime and Coastguard Agency (MCA) has a responsibility as the UK’s National Enforcement Body to ensure these rights are met.
Information on the rights of passengers and responsibilities of service operators
The MCA has created documents outlining the rights passengers on passenger services and cruises. The information also outlines what support disabled people and people with reduced mobility can expect from carriers and operators.
The collection also outlines what enforcement action can be taken against operators who breach passenger rights legislation. They also provide a sample document, together with further guidance, on setting up maritime assistance quality standards.
Documents
Updates to this page
Published 3 December 2014Last updated 13 December 2022 + show all updates
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Adding "Rights of passengers travelling by sea in the event of an accident" page to the documents list.
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First published.