Collection
Reshaping consumer regulation
Documents relating to the consumer regulation changes outlined by the social housing white paper
The Government’s social housing white paper – The Charter for Social Housing Residents was published in 2020. It proposed changes to the consumer regulation of social housing to strengthen the accountability of landlords for providing safe homes, quality services and treating residents with respect. It also proposed some specific changes to the economic regulation of social housing.
Although most of these changes can only be made when Parliament has passed legislation to change our objectives and legal powers, we are taking steps to prepare for our new expanded consumer regulation role and these documents demonstrate how we plan to do that.