Consultation outcome

Disabled People's Protection Policy: guidance changes for train and station operators

• From: Office of Rail and Road
• Published: 23 November 2018
• Last updated: 30 July 2019 — See all updates

This consultation has concluded

Detail of outcome

The Office of Rail and Road published its response to this consultation on 27 July 2019.

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Original consultation

Summary

Seeks views on proposed changes to Disabled People's Protection Policy (DPPP) guidance on writing policies to help disabled people travel by rail.

This consultation was held on another website.

This consultation ran from
9:30am on 14 November 2018 to 11:45pm on 15 February 2019

Consultation description

The Office of Rail and Road is seeking feedback on proposals to change the Disabled People’s Protection Policy (DPPP) guidance. The changes aim to:

• increase the reliability of assistance for disabled passengers
• improve accessible journey planning
• reduce the notice period for booking assistance
• ensure all train companies provide compensation to passengers if they do not receive the assistance they have booked
• standardise and improve information for passengers
• strengthen train and station operators’ staff training

Published 23 November 2018
Last updated 30 July 2019 + show all updates

1. 30 July 2019

   Consultation outcome published by the Office of Rail and Road.

2. 6 February 2019

   Consultation closing date extended to 15 February 2019.

3. 23 November 2018

   First published.