Consultation outcome

Improving access to delay compensation

• From: Office of Rail and Road
• Published: 1 July 2020
• Last updated: 9 August 2023 — See all updates

This consultation has concluded

Detail of outcome

The Office of Rail and Road published its consultation outcome on 30 November 2021.

Detail of feedback received

The Office of Rail and Road published responses to this consultation on 14 May 2021.

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Original consultation

Summary

Proposals for a delay compensation licence condition for rail passenger services.

This consultation was held on another website.

This consultation ran from
30 June 2020 to 11:59pm on 27 August 2020

Consultation description

Proposals to improve access to delay compensation through a new licence condition, code of practice and 3rd-party intermediary code.

The Office of Rail and Road’s (ORR) proposals for this delay compensation code of practice were designed to tackle the key barriers: awareness and ease of process. It also set requirements on monitoring, reporting and continual improvement.

Published 1 July 2020
Last updated 9 August 2023 + show all updates

1. 9 August 2023

   Update to feedback and consultation outcome.

2. 28 October 2022

   Remove non-accessible links.

3. 1 July 2020

   First published.