Rail ticketing and fares

Smart ticketing, rail fares, ticketing reviews, regulations and standards.

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Guidance and regulation

• Secretary of State for Transport's Ticketing and Settlement Agreement ticket office guidance
  • Guidance
  • 21 February 2023
  • Department for Transport
• Guidance on rail passengers' rights and obligations: regulation No 1371/2007
  • Guidance
  • 24 March 2020
  • Department for Transport
• London Midland ticket office opening hours decision
  • Guidance
  • 7 May 2013
  • Department for Transport

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News and communications

• Transport Secretary launches review of train company revenue protection practices
  • 13 November 2024
  • Department for Transport and Office of Rail and Road
  • Press release
• The Great British Rail Sale returns: discounts on over a million rail tickets
  • 20 January 2024
  • Department for Transport
  • News story
• Significant intervention to cap rail fares comes as government delivers target to halve inflation
  • 22 December 2023
  • Department for Transport
  • News story
• Passengers to benefit from easier and cheaper travel with new app guidance
  • 30 August 2023
  • Department for Transport
  • News story
• 53 train stations to benefit from tap-in tap-out rollout
  • 4 July 2023
  • Department for Transport
  • News story

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Research and statistics

• Delay compensation claims: 1 April 2024 to 20 July 2024 (Periods 1 to 4)
  • 24 October 2024
  • Office of Rail and Road
  • Official statistics
• Passenger rail usage: April to June 2024
  • 3 October 2024
  • Office of Rail and Road
  • National statistics
• Rail passenger ticket purchasing behaviour and preferences
  • 26 September 2024
  • Department for Transport
  • Research
• Rail fares index: 2024
  • 18 July 2024
  • Office of Rail and Road
  • National statistics
• Delay compensation claims: 7 January 2024 to 31 March 2024 (Periods 11 to 13)
  • 27 June 2024
  • Office of Rail and Road
  • Official statistics

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Policy papers and consultations

• Improving access to delay compensation
  • 9 August 2023
  • Office of Rail and Road
  • Consultation outcome
  • Date closed 28 August 2020
• Rail Penalty Fare value reform
  • 3 November 2022
  • Department for Transport
  • Consultation outcome
  • Date closed 03 June 2021
• Rail retail information: code of practice
  • 28 October 2022
  • Closed organisation: Office of Rail Regulation
  • Consultation outcome
  • Date closed 21 November 2014
• Pay-as-you-go on rail
  • 19 May 2022
  • Department for Transport
  • Consultation outcome
  • Date closed 01 May 2019
• Williams Rail Review
  • 20 May 2021
  • Department for Transport
  • Call for evidence outcome

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Organisations

• Department for Transport
• Office for Veterans' Affairs
• Cabinet Office
• Centre for Connected and Autonomous Vehicles
• Ministry of Defence