Call for evidence outcome

Review of consumer protection measures applying to ticket resale: call for evidence

• From: Department for Business, Energy & Industrial Strategy, Department for Business, Innovation & Skills and Department for Digital, Culture, Media & Sport
• Published: 13 October 2015
• Last updated: 13 March 2017 — See all updates

This call for evidence has closed

Read the full outcome

Secondary ticketing review: responses from individuals (group 1)

3.2 MB

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Secondary ticketing review: responses from individuals (group 2)

6.16 MB

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Secondary ticketing review: responses from individuals (group 3)

1.99 MB

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Secondary ticketing review: responses from individuals (group 4)

6.61 MB

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Secondary ticketing review: responses from individuals (group 5)

2.01 MB

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Secondary ticketing review: responses from individuals (set format)

5 MB

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Secondary ticketing review: responses from organisations

ZIP, 20.2 MB

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Secondary ticketing review: responses from Parliamentarians

ZIP, 3.31 MB

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Detail of outcome

Responses to this call for evidence informed Professor Waterson’s independent review of consumer protection measures applying to online secondary ticketing facilities.

A user survey was also carried out by BMG Research.

Read the government’s response.

There were around 1,100 responses to the call for evidence. These came from:

• individuals
• organisations
• Parliamentarians

The responses were considered as part of the review, which was published in May 2016.

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Original call for evidence

Summary

A call for evidence on consumer protection measures applying to the re-sale of tickets for entertainment and sporting events.

This call for evidence ran from
10am on 13 October 2015 to 11pm on 20 November 2015

Call for evidence description

The government has announced that Professor Michael Waterson is to chair the review of consumer protection measures in the online ticket resale market for events. This Review is required by the Consumer Rights Act 2015. A call for evidence has been issued.

The Review is focusing on the secondary ticket market for re-sale of tickets for UK sporting, entertainment and cultural events. The call for evidence is to enable the Review to look more closely at consumer issues and secondary ticketing.

The Review would particularly welcome responses from event organisers, primary and secondary ticket sellers, online resale market businesses and enforcement bodies. However, anyone can respond, and all responses will be considered.

Documents

Secondary ticketing - call for evidence

PDF, 319 KB, 8 pages

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Published 13 October 2015
Last updated 13 March 2017 + show all updates

1. 13 March 2017

   Added link to government response and public feedback.

2. 26 May 2016

   Added detail of outcome.

3. 13 October 2015

   First published.