Consultation outcome

Statutory licence modification: membership of the alternative dispute resolution scheme

• From: Office of Rail and Road
• Published: 28 February 2019
• Last updated: 30 July 2019 — See all updates

This consultation has concluded

Detail of outcome

The Office of Rail and Road published its response to this consultation on 29 July 2019.

---

Original consultation

Summary

Seeks views on a statutory licence modification notice to mandate ADR scheme membership and offer rail consumers a simple route to a redress scheme.

This consultation was held on another website.

This consultation ran from
9:30am on 26 February 2019 to 11:45pm on 26 March 2019

Consultation description

The Office of Rail and Road is seeking feedback from licence holders on a statutory licence modification notice to mandate membership of the alternative dispute resolution (ADR) scheme.

This follows on from our decision on proposals to modify passenger and station licences to mandate ADR scheme membership to ensure that rail consumers are given long-term certainty of the ability to obtain a free and binding means of independent redress.

Published 28 February 2019
Last updated 30 July 2019 + show all updates

1. 30 July 2019

   Consultation outcome published by the Office of Rail and Road.

2. 28 February 2019

   First published.