Call for evidence outcome

Violence and abuse toward shop staff: call for evidence

• From: Home Office
• Published: 5 April 2019
• Last updated: 9 August 2021 — See all updates

This was published under the 2016 to 2019 May Conservative government

This call for evidence has closed

Read the full outcome

Government response to call for evidence: violence and abuse toward shop staff

PDF, 534 KB, 24 pages

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Government response to call for evidence: violence and abuse toward shop staff (accessible version)

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Government response to call for evidence: violence and abuse toward shop staff (Welsh translation) (accessible version)

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Government response to call for evidence: violence and abuse toward shop staff (Welsh translation)

PDF, 373 KB, 24 pages

Detail of outcome

This document summarises responses received to the call for evidence on violence and abuse towards shop staff.

The government recognises that the violence and abuse shop workers face can have a significant impact, not only physically but mentally and emotionally. The response outlines the government’s plans to tackle this crime.

Retailers, the police, and other stakeholders have now worked together to produce practical solutions and resources to help reduce the number of violent and abusive incidents.

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Original call for evidence

Summary

We are seeking the views of organisations and individuals who wish to contribute to our understanding of the problem of violence and abuse toward shop staff in England and Wales.

This call for evidence ran from
10am on 5 April 2019 to 11pm on 28 June 2019

Call for evidence description

The aim of this call for evidence is to enable the government to understand the true scale of the issue of violence and abuse toward shop staff, the measures which may help prevent these crimes and the extent to which existing legislation is being used to tackle them, and to identify examples of best practice.

This call for evidence covers violence and abuse toward all staff working within a retail setting (including, for example those working in retail outlets at train stations, town centres and shopping centres) perpetrated by members of the public. We recognise that this issue extends beyond shop staff and can affect a range of people providing a service to the public, for example, those working on transport networks and in the hospitality industry. In recognition of reports of increased incidents toward shop staff in recent years, the main focus of this call for evidence is incidents which occur in a retail setting. However, in analysing the responses we will seek to consider how the findings may be relevant to other sectors.

Documents

Call for evidence: violence and abuse toward shop staff (accessible version)

HTML

Call for evidence: violence and abuse toward shop staff

Ref: ISBN 9781786557834

PDF, 490 KB, 21 pages

Call for evidence: violence and abuse toward shop staff (Welsh translation) (accessible version)

HTML

Call for evidence: violence and abuse toward shop staff (Welsh translation)

PDF, 272 KB, 25 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Published 5 April 2019
Last updated 9 August 2021 + show all updates

1. 9 August 2021

   Accessible versions of 'Government response to call for evidence: violence and abuse toward shop staff', 'Government response to call for evidence: violence and abuse toward shop staff (Welsh translation)', 'Call for evidence: violence and abuse toward shop staff' and 'Call for evidence: violence and abuse toward shop staff (Welsh translation)' added.

2. 7 May 2021

   Added a link to resources to help reduce the number of violent and abusive incidents.

3. 23 July 2020

   Welsh version of government response to call for evidence: violence and abuse toward shop staff added.

4. 7 July 2020

   Updated to add government response to consultation.

5. 17 April 2019

   Welsh translation published.

6. 5 April 2019

   First published.