News story

Civil news: contacting the exceptional and complex cases team

Calls to the Exceptional and Complex Cases team will start being automatically diverted to the customer services team from 13 February 2017.

• From: Legal Aid Agency
• Published: 8 February 2017
• Last updated: 26 September 2018 — See all updates

Our customer services team will begin handling calls to the Exceptional and Complex Cases (ECC) team in the week beginning 13 February 2017.

The number for the customer services team is 0300 200 2020.

Calls made to the following teams will be automatically diverted for the next two months to 0300 200 2020:

• National Immigration and Asylum Team – 020 3334 5900
• High Cost Cases Brighton – 0300 200 2020
• High Cost Cases London – 0203 334 5750
• Exceptional Case Funding Team – 020 3334 6060

After 2 months the individual team numbers will no longer be diverted and you will need to dial 0300 200 2020.

This change will simplify contacting the Legal Aid Agency and free up more resource for casework.

Published 8 February 2017
Last updated 26 September 2018 + show all updates

1. 26 September 2018

   High Cost Cases Brighton telephone number changed

2. 8 February 2017

   First published.