Transparency data

Customer service operations data: May 2019

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: Border Force, UK Visas and Immigration and Immigration Enforcement
• Published: 24 May 2019

Documents

Customer service operations data: May 2019

ODS, 36.2 KB

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Details

This document contains data on the performance against service standards in relation to:

• performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force
• outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and border force
• UKVI applicant satisfaction survey results

Published 24 May 2019