Adjudicator’s Office performance against our service standard
Published 31 October 2024
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Find out how long it takes the Adjudicator’s Office to deal with complaints against HMRC, VOA and review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme. This data includes cases classified as out of the Adjudicator’s Office remit, as set out by our HMRC and VOA Service Level Agreement and our Home Office Service Level Agreement.
Service standard
Cases are resolved within 4 months of receipt.
2024 to 2025 performance
| Time Period | Cases resolved within 4 months |
|---|---|
| Year to date: April 2024 to September 2024 | 88% (927 cases met out of 1048) |
| Quarter 2: July to September 2024 | 87% (462 cases met out of 530) |
| Quarter 1: April to June 2024 | 90% (465 cases met out of 518) |
2023 to 2024 performance
| Time Period | Cases resolved within 4 months |
|---|---|
| April 2023 to March 2024 | 81% (2032 cases met out of 2504) |