Guidance

Air passenger travel guide

A guide to your rights and responsibilities as an air passenger.

• From: Department for Transport
• Published: 17 July 2022
• Last updated: 25 January 2024 — See all updates

Documents

Air passenger travel guide

HTML

Air passenger travel guide: summary of passenger rights

HTML

Air passenger travel guide: British Sign Language

HTML

Air passenger travel guide: easy read

PDF, 5.97 MB, 27 pages

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Details

The air passenger travel guide sets out what you, as a passenger, need to know about your rights and responsibilities when flying.

The guide breaks down your journey into stages, to help give you the information you need to:

• plan and book your trip
• travel to and through the airport
• take your flight abroad
• return to the UK
• get accessibility assistance to help you travel

It also covers what you can expect from your airline, travel agent, tour operator and airport, and what you can expect if things go wrong.

There is also a separate summary of your rights as an air passenger. It links to the air passenger travel guide for further information.

• Air passenger travel guide: summary of passenger rights

Feedback

Send feedback or comments on the air passenger travel guide to AviationConsumers@dft.gov.uk.

Published 17 July 2022
Last updated 25 January 2024 + show all updates

1. 25 January 2024

   Welsh and British Sign Language translations added.

2. 17 July 2022

   First published.