Aviation passenger experience

Airline complaint handling, airport accessibility, ATOL and holiday protection schemes.

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Services

• Air carriers: pet travel required method of operation (RMOP)

  Fill in this RMOP form to get approval from APHA to transport pets or assistance dogs to England, Scotland or Wales.

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Guidance and regulation

• Air travel checklist for travel from the UK
  • Detailed guide
  • 24 July 2023
  • Department for Transport and Civil Aviation Authority
• Air passenger travel guide
  • Guidance
  • 25 January 2024
  • Department for Transport
• Passenger travel to the EU by air, rail or sea
  • Detailed guide
  • 31 December 2020
  • Department for Transport
• UK government action to minimise disruption in the aviation sector and protect passengers
  • Detailed guide
  • 30 June 2022
  • Department for Transport and Civil Aviation Authority
• DPTAC response to aviation consumer policy consultation
  • Guidance
  • 30 August 2022
  • Disabled Persons Transport Advisory Committee

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News and communications

• Baroness Grey-Thompson to lead new expert group to 'break down barriers' to air travel for disabled passengers
  • 7 November 2024
  • Department for Transport
  • Press release
• New plans for quicker, quieter and cleaner flights on the horizon
  • 22 October 2024
  • Department for Transport and Civil Aviation Authority
  • Press release
• Proposing to create a UK Airspace Design Service
  • 22 October 2024
  • Department for Transport
  • Written statement
• Aviation Council makes progress on futureproofing aviation sector
  • 30 October 2023
  • Department for Transport
  • News story
• Over £2 million for Belfast International Airport (Levelling Up Fund 2)
  • 23 October 2023
  • Closed organisation: Department for Levelling Up, Housing and Communities
  • Case study

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Research and statistics

• Air passenger experience of security screening: 2023
  • 23 October 2024
  • Department for Transport
  • Official statistics
• Aviation statistics: data tables (AVI)
  • 23 October 2024
  • Department for Transport and Civil Aviation Authority
  • Statistical data set
• Communicating during travel disruption
  • 26 September 2024
  • Department for Transport
  • Research
• Aviation passenger charter research
  • 25 January 2024
  • Department for Transport
  • Research
• Heavy car user, frequent flyer persona: Oliver
  • 18 July 2023
  • Department for Transport
  • Research

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Policy papers and consultations

• Reforming aviation consumer policy: protecting air passenger rights
  • 27 June 2023
  • Department for Transport
  • Consultation outcome
  • Date closed 27 March 2022
• Civil Aviation Authority review: Call for evidence
  • 17 July 2023
  • Department for Transport
  • Call for evidence outcome
• Inclusive Transport Strategy
  • 3 November 2020
  • Department for Transport
  • Policy paper
• Aviation 2050 — the future of UK aviation consultation: consumers reports
  • 17 December 2018
  • Department for Transport and Civil Aviation Authority
  • Policy paper
• Aviation 2050 — the future of UK aviation consultation: global and connected Britain report
  • 17 December 2018
  • Department for Transport and Civil Aviation Authority
  • Policy paper

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Organisations

• Department for Transport
• Defence and Security Accelerator
• Home Office
• Government Actuary's Department
• Animal & Plant Health Agency

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• Department for Environment, Food & Rural Affairs

• Disabled Persons Transport Advisory Committee