Research and analysis

Communicating during travel disruption

Findings from a study that explored best communication practices during international travel disruption.

• From: Department for Transport
• Published: 26 September 2024

Documents

Communicating during travel disruption

PDF, 734 KB, 42 pages

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Communicating during travel disruption: technical appendix

PDF, 1.59 MB, 68 pages

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Communicating during travel disruption: a communication toolkit

PDF, 535 KB, 8 pages

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Details

This report summarises the findings from a mixed-method study exploring best communication practices during international travel disruption. The study also aimed to design and test a communication toolkit for travel operators and stakeholders.

The study involved a scoping review, interviews with stakeholders, interviews and focus groups with travellers, and an online experiment with a sample of 2,001 UK adults.

The documents published include:

• report with main findings
• a technical appendix
• a communication toolkit

The findings and communication toolkit aim to help the Department for Transport (DfT), transport operators and partners to develop effective communication for travel disruption.

This research was commissioned by the DfT and conducted by Verian between May 2023 and February 2024.

Published 26 September 2024