Guidance

Alternative ways to deliver Housing Benefit services

Alternative ways a number of local authorities (LAs) are using to deliver Housing Benefit services to the Department for Work and Pensions standards.

From:
Department for Work and Pensions
Published
29 November 2018

This publication was withdrawn on

This publication is no longer current and is not being updated.

Documents

[Withdrawn] Housing Benefit resilience: guidance for local authorities

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[Withdrawn] Alternative ways to deliver Housing Benefit services (Housing Benefit resilience)

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Details

A number of LAs have implemented alternative ways of delivering their services to the required standards established by DWP:

  • negotiated contracts and arrangements with other LAs to create shared services
  • outsourced their service outright to private companies
  • created business ventures
  • contracted with agency staff and set up call-off contracts.

Updates to this page

Published 29 November 2018

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