Research and analysis

Bereavement Support Payment evaluation

These reports consist of qualitative research and a bereavement services customer experience survey.

• From: Department for Work and Pensions
• Published: 7 December 2021

Documents

Bereavement Support Payment qualitative research

Ref: ISBN 978-1-78659-379-5, RR1006

HTML

Bereavement Support Payment qualitative research

Ref: ISBN 978-1-78659-379-5, RR1006

PDF, 705 KB, 33 pages

Bereavement services customer experience survey report

Ref: ISBN 978-1-78659-378-8, RR1005

HTML

Bereavement services customer experience survey report

Ref: ISBN 978-1-78659-378-8, RR1005

PDF, 783 KB, 37 pages

Details

The Bereavement Support Payment evaluation consists of the following reports. They should be read alongside one another:

Bereavement Support Payment: qualitative research

This report explores the experiences of claimants of Bereavement Support Payment via 60 in-depth interviews.

Bereavement Services Customer Experience Survey Report

This report sets out the findings from a telephone survey of 1,529 respondents who had claimed either Bereavement Support Payments (765 claimants) or Funeral Expenses Payments (764 claimants) to understand customer experiences and how satisfied they were with the process of applying for and receiving, either benefit.

Bereavement Support Payment claimants – summary statistics, April 2017 to March 2020

Bereavement Support Payment claimants – summary statistics, April 2017 to March 2020 looks at the first 3 years of Bereavement Support Payments (2017 to 2020) to examine take-up, proportion of successful claims and compares these to the legacy bereavement benefits.

Published 7 December 2021