Guidance

Railway ticket office: rules for changing opening hours

A summary of the rules which apply when train operators propose changes to ticket office opening hours.

• From: Department for Transport
• Published: 27 June 2012

This publication was withdrawn on 21 February 2023

This page contains information relating to changes to Railway Ticket Offices prior to April 2022. For guidance on the approach the Secretary of State for Transport will take, see the Secretary of State’s for Transport’s Ticketing and Settlement Agreement (TSA) ticket office guidance.

Documents

Changes to railway ticket office opening hours

HTML

Extract from ticketing and settlement agreement

PDF, 25.5 KB

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Details

This document provides a summary of the rules which apply when train operators propose changes to ticket office opening hours. It contains links to documents which contain recent changes proposed by train operators and the full rules which apply to these changes. It also includes a frequently asked questions section, with answers.

Details of the decision on the application to change the opening hours of 86 London Midland ticket offices are also available.

Published 27 June 2012