Child Benefit customer survey
Research to explore the views and experiences of Child Benefit customers.
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HM Revenue and Customs (HMRC) commissioned this research to explore customers’ views, experience and overall levels of satisfaction with the Child Benefit service.
The research also explored the importance of Child Benefit to customers and how they used the payments.
This research was carried out by IFF Research in October and November 2016 and comprised 1,012 phone interviews with Child Benefit customers.