CMA letter to Lloyds Banking Group about 3 breaches of the PPI Order
Letter to Lloyds Banking Group about its non-compliance with the Payment Protection Insurance (PPI) Market Investigation Order 2011.
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The CMA wrote to Lloyds Banking Group about three breaches of the PPI Order. The breaches relate to incorrect information provided in Annual Review statements to mortgage PPI customers. Around 8,800 PPI customers in total were impacted since 2013 and 2014. Lloyds Banking Group has committed to write to affected customers to apologise and offer refunds where customers have suffered losses.