Guidance

Supplier Helplines

Updated 11 November 2024

All retailers have a supplier helpline or similar dedicated point of contact for supplier queries, including about invoices and payments. Details for each retailer are below.

Aldi Stores Ltd

Details Contact Information
General queries Email: supplier.management@aldi.co.uk

Amazon.com, Inc.

Details Contact Information
Payment queries Please login to your Vendor Central account, click on “Support”, select “Contact Us”, followed by “Payments”, then select the most appropriate sub-issue based on your query.
Senior buyers Ambient groceries email: richard-hayes-gscop@amazon.co.uk
  Household, cleaning and toiletries email: daniela-LopezAparicio-gscop@amazon.com
  Beers, wines and spirits email: giorgio-benaglia-gscop@amazon.co.uk
  Pets email: eleanor-goode-gscop@amazon.co.uk
  Amazon Fresh online & stores (ambient, perishable and frozen) email: oli-bowden-gscop@amazon.co.uk
  Amazon Fresh Private Brands (AFPB) email: riddhi-kapoor-gscop@amazon.co.uk
  Mass Vendor Relations (all categories) email: ravi-shokeen-gscop@amazon.co.uk
  Whole Foods email: seniorbuyer.gscop@wholefoods.com

Asda Stores Ltd

Details Contact Information
General queries Phone: 0843 299 0019
  Website: www.asdasupplier.com

B&M European Value Retail SA

Details Contact Information
General queries Email: supplierhelpline@bmstores.co.uk

Co-operative Group Ltd

Details Contact Information
General queries Email: supplierengagement@coop.co.uk
Payment queries Portal: www.coopsupplierhub.com/contactoptimisation

Iceland Foods Ltd

Details Contact Information
General queries Email: payments.support@iceland.co.uk
  Phone: 01244 842975

J Sainsbury plc

Details Contact Information
Goods or services payment queries Email: supplier.queries@sainsburys.co.uk
  Phone: 0345 603 6287
A full list of supplier helplines for other queries Portal: www.togetherwith.co.uk To register on the portal click “register for access” when you have clicked through on the link.

Lidl GB Ltd

Details Contact Information
Invoice or payment queries When sending new invoices to Lidl GB Ltd, please email them to invoice@LGB.goods.invoice.schwarz. For existing invoice queries, please email merchant.ledger@lidl.co.uk.
  Phone: +44 (0) 204 530 0010

Marks and Spencer plc

Details Contact Information
M&S Food Supplier Helpdesk Raise a ticket in the Supplier Query Portal accessible via the M&S One Food Platform
  If facing issues when accessing the Helpdesk, email the IT Helpdesk at BAservicedesk@marks-and-spencer.com or call 020 8718 5999 (Option 2 then 3)
  In the event that you are unable to access the portal but urgently need to raise a query, email vendor.supportfoods@marks-and-spencer.com
  Phone: 0333 200 5510 selecting Option 1 (Lines open 08:00 – 14:00 Monday – Friday)

Ocado Retail Ltd

Details Contact Information
General queries Email: accountqueries.gscop@ocadoretail.com

Tesco plc

Details Contact Information
General queries Email: suppliersupport.product@Tesco.com
  Phone: 0330 1231 005

TJ Morris Ltd

Details Contact Information
General queries Email: gscop@tjmorris.co.uk
Invoice queries Email: gscopaccountqueries@tjmorris.co.uk

Waitrose Ltd

Details Contact Information
Invoice or payment queries The Waitrose Supplier Self Service Portal contains useful information to assist you with any finance queries, such as supplier account, invoice entry, invoice enquiries, remittance queries, debit note disputes and more. You can access it via www.jlpsupplierhelp.co.uk
  Phone: 0345 6100 333
General queries and details of who to contact Website: waitrose.engage-systems.net You can use the ‘ask a question’ function to gain access to further help and support

Wm Morrison Supermarkets Ltd

Details Contact Information
Accounts Payable Help Desk Email: aphelpdesk@morrisonsplc.co.uk
  Phone: 0800 0152600
Supplier whistleblowing line Phone: 0808 100 5689 using Access Code 66774
  Website: intouchfeedback.co.uk/morrisons This service is operated by an independent third party and enables suppliers to raise a concern anonymously
Supplier Portal Email: supplierportal@morrisonsplc.co.uk