Guidance
Collecting passports and documents at the counter: caseworker guidance
Tells HM Passport Office staff how to deal with customers who ask to collect their passports and supporting documents from the counter.
Documents
Details
This guidance tells HM Passport Office public counter examiners how to deal with customers who ask to collect their passports or documents from the counter.
Updates to this page
Published 13 January 2012
Last updated 8 November 2022
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Updated guidance.
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Accessible version added.
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New 'Collecting from the counter' guidance.
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First published.