Guidance

Passport fees: caseworker guidance

Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.

• From: HM Passport Office
• Published: 13 January 2012
• Last updated: 11 April 2024 — See all updates

Documents

Passport fees (accessible)

HTML

Passport fees

PDF, 461 KB, 63 pages

Details

This guidance also tells staff how to:

• check a passport application fee
• process a customer payment
• process a free of charge (‘gratis’) passport application
• do an upgrade
• do a refund
• reallocate fees
• deal with non-payment and underpayment of fees
• deal with delivery fees
• deal with fee queries from customers
• deal with subject access requests

Published 13 January 2012
Last updated 11 April 2024 + show all updates

1. 11 April 2024

   Updated to show the new passport fees effective from 11 April 2024.

2. 24 May 2023

   Version 31.0 of the guidance has been published - a list of changes from the last version are in the document.

3. 9 March 2023

   Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.

4. 19 October 2022

   Updated guidance published.

5. 29 September 2022

   Accessible version added.

6. 1 September 2020

   Updated guidance.

7. 13 January 2012

   First published.