Guidance
Passport fees: caseworker guidance
Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.
Documents
Details
This guidance also tells staff how to:
- check a passport application fee
- process a customer payment
- process a free of charge (‘gratis’) passport application
- do an upgrade
- do a refund
- reallocate fees
- deal with non-payment and underpayment of fees
- deal with delivery fees
- deal with fee queries from customers
- deal with subject access requests
Updates to this page
Published 13 January 2012
Last updated 11 April 2024
show all updates
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Updated to show the new passport fees effective from 11 April 2024.
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Version 31.0 of the guidance has been published - a list of changes from the last version are in the document.
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Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.
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Updated guidance published.
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Accessible version added.
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Updated guidance.
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First published.