Guidance

Customer services safeguarding strategy: caseworker guidance

Immigration staff guidance on safeguarding children and adults.

Documents

Customer Services safeguarding strategy

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Details

UK Visas and Immigration guidance to help staff understand their roles and responsibilities in safeguarding adults and children who come into contact with customer services. It applies to all permanent and contract customer services staff, not just those in customer-facing roles or assigned to safeguarding casework.

Updates to this page

Published 5 August 2022
Last updated 12 July 2024 + show all updates
  1. Details of ‘Homelessness, including rough sleeping’ added as a vulnerability.

  2. First published.

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