Guidance

Customer services safeguarding strategy: caseworker guidance

Immigration staff guidance on safeguarding children and adults.

• From: UK Visas and Immigration
• Published: 5 August 2022
• Last updated: 12 July 2024 — See all updates

Documents

Customer Services safeguarding strategy (accessible version)

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Customer Services safeguarding strategy

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Details

UK Visas and Immigration guidance to help staff understand their roles and responsibilities in safeguarding adults and children who come into contact with customer services. It applies to all permanent and contract customer services staff, not just those in customer-facing roles or assigned to safeguarding casework.

Published 5 August 2022
Last updated 12 July 2024 + show all updates

1. 12 July 2024

   Details of ‘Homelessness, including rough sleeping’ added as a vulnerability.

2. 5 August 2022

   First published.