Guidance

Customers who are unable to sign their passport: caseworker guidance

Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.

From:
HM Passport Office
Published
7 December 2022
Last updated
3 July 2024 — See all updates

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Customers who are unable to sign their passport

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Details

This guidance tells HM Passport Office staff how to deal with applications from customers who cannot sign their passport but can consent to their passport application.

Updates to this page

Published 7 December 2022
Last updated 3 July 2024 + show all updates

  1. Guidance updated to tell DAP (Digital Application Processing) examiners how to update a passport when there is no unable to sign task shown on DAP.

  2. Added sentence to clarify what to do if the customer tells you they are unable to sign their passport while you are processing their application.

  3. First published.

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