FOI release

Delivery of passports complaints, October 2012 to September 2013

Number of complaints received by Her Majesty's Passport Office (HMPO) regarding the delivery of passports and supporting documents.

• From: HM Passport Office and Home Office
• Published: 13 February 2014

Documents

Complaints made concerning secure delivery arrangements of passports from October 2012 to September 2013

Ref: 29342

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Details

FOI release 29342

Between October 2012 and September 2013:

• number of complaints received by HMPO regarding courier misposts of passports
• number of deliveries of passports and supporting documents completed by business partner DX
• number of complaints received by HMPO regarding customers’ dispute of DX conducting the correct delivery

The information was released on 4 December 2013.

Published 13 February 2014