Complaints made concerning secure delivery arrangements of passports from October 2012 to September 2013
Published 13 February 2014
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This publication is available at https://www.gov.uk/government/publications/delivery-of-passports-complaints-october-2012-to-september-2013/complaints-made-concerning-secure-delivery-arrangements-of-passports-from-october-2012-to-september-2013
FOI release 29342
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HM Passport Office received a total of 382 complaints regarding courier misposts for the period October 2012 to September 2013
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HM Passport Office business partner DX delivered 6,447,829 passports and supporting documents
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There were 44 complaints from customers disputing DX delivery of their passports correctly for the period September 2013 to October 2012.