Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2020 to 2021

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2020 to 2021.

• From: Department for Communities (Northern Ireland) and Independent Case Examiner
• Published: 21 October 2021

Documents

Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2020 to 31 March 2021

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Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2020 to 31 March 2021

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Details

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2020 and 31 March 2021 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.

Published 21 October 2021