Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2023 to 2024

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2023 to 2024.

• From: Independent Case Examiner and Department for Communities (Northern Ireland)
• Published: 6 January 2025

Applies to Northern Ireland

Documents

Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2023 to 31 March 2024

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Details

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2023 and 31 March 2024.

Published 6 January 2025