Guidance

Digital referee: how to examine: caseworker guidance

Tells HM Passport Office staff how to deal with a customer’s digital referee.

• From: HM Passport Office
• Published: 9 July 2021
• Last updated: 16 December 2022 — See all updates

This publication was withdrawn on 12 May 2023

This guidance is no longer current.

Documents

[Withdrawn] Digital referee: how to examine (accessible)

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[Withdrawn] Digital referee: how to examine

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Details

This guidance tells HM Passport Office staff how to examine digital referees. It includes: * when to examine a digital referee * when not to examine a digital referee

A digital referee is a person who confirms a customer identity for their passport application, using the Digital Customer Service (DCS) channel.

Published 9 July 2021
Last updated 16 December 2022 + show all updates

1. 16 December 2022

   Updated guidance.

2. 28 September 2022

   Accessible version added.

3. 9 July 2021

   First published.