Guidance

Supporting documents not available: caseworker guidance

Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

• From: HM Passport Office
• Published: 22 March 2021
• Last updated: 15 October 2024 — See all updates

Documents

Supporting documents not available (accessible)

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Supporting documents not available

PDF, 252 KB, 15 pages

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Details

This guidance tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

Published 22 March 2021
Last updated 15 October 2024 + show all updates

1. 15 October 2024

   This guidance has been updated. A full list of the changes is in the document.

2. 25 October 2022

   Updated guidance to reflect the change in sovereign.

3. 3 October 2022

   Accessible version added.

4. 22 March 2021

   First published.