Research and analysis

Digital skills, channel preference, and access needs: Personal Independence Payment customers

This research aimed to understand the level of digital skills of DWP Personal Independence Payment customers.

• From: Department for Work and Pensions
• Published: 25 March 2024

Documents

Digital skills, channel preference, and access needs: Personal Independence Payment customers

Ref: ISBN 978-1-78659-642-0, RR 1051

PDF, 1.25 MB, 88 pages

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Details

This report presents the findings of Department for Work and Pensions (DWP) Personal Independence Payment (PIP) customers and complements the main report which covers the findings from Digital skills, channel preferences and access needs of customers across 10 benefit lines.

The research includes:

• which digital tools they use
• which they would like to use
• their ability to engage with digital products
• support needs for accessing digital channels
• customer preferences by channel and self-serve

Published 25 March 2024