Research and analysis

DVLA customer satisfaction 2021 to 2022

The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

• From: Driver and Vehicle Licensing Agency
• Published: 31 January 2023

Documents

DVLA customer satisfaction 2021 to 2022

PDF, 374 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DVLA customer satisfaction summary report 2021 to 2022

PDF, 171 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The customer satisfaction survey 2021 to 2022 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 31 January 2023