DVLA research reports
Reports on research projects carried out by DVLA.
These reports include customer satisfaction reports and other surveys conducted by our research teams.
Documents
Updates to this page
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DVLA customer satisfaction 2023 to 2024 added to 'Documents'
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DVLA customer satisfaction 2022 to 2023 added to 'Documents'.
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Added 'DVLA customer satisfaction 2021 to 2022'
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Adding 'DVLA customer satisfaction 2020 to 2021 summary report'
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Added 2019 to 2020 customer satisfaction survey.
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Adding 2018 customer satisfaction summary report
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Removal of two old reports and addition of four new.
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Surveys updated
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DVLA reception survey results added.
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Accuracy of the Vehicle Record survey added.
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First published.